Apple Probes Touchscreen Problems Affecting Select Watch Series 9 and Ultra 2 Models

Watch Series 9 and Ultra 2

Apple has recently come under the spotlight due to reports of touchscreen issues plaguing certain models of its popular wearable devices, the Apple Watch Series 9 and Apple Watch Ultra 2. The problem has prompted Apple to initiate an investigation, as confirmed in an internal memo shared with the company’s Authorized Service Providers.

The Reported Issue

According to the memo obtained by MacRumors, some customers have reported experiencing false touches on the display of their Apple Watch Series 9 or Apple Watch Ultra 2. This issue manifests in unexpected behavior, with the affected watches exhibiting actions such as initiating phone calls, opening or closing apps without user input, or experiencing difficulty in entering the device passcode.

Severity and Impact

The erratic behavior of the affected Apple Watch screens has raised concerns among users regarding the reliability and usability of these devices. Instances of unintended actions can not only be frustrating for users but also potentially compromise the functionality and security of the device, especially when sensitive actions such as making phone calls or accessing personal data are triggered without user consent.

Apple’s Response and Investigation

Apple has acknowledged the issue and is actively investigating its root cause. While the exact extent of the problem remains unclear, the company has described it as potentially causing the affected screens to "jump erratically" or exhibit other unprompted actions. However, Apple has yet to determine whether the issue stems from a hardware fault or a software bug.

As part of its response, Apple has advised users to ensure that their Apple Watch is running the latest version of watchOS, hinting that a software update may offer a solution to the problem. However, the company has not provided a timeline for when such an update may be released, leaving users uncertain about the resolution of the issue.

Temporary Solutions

While the investigation is ongoing, Apple has instructed technicians at Authorized Service Providers to refrain from repairing affected devices. Instead, users encountering the issue are advised to perform a force restart of their Apple Watch as a temporary solution. This can be done by pressing and holding the Digital Crown and side button simultaneously for at least 10 seconds, until the Apple logo appears.

Implications and Expectations

The emergence of touchscreen issues on the Apple Watch Series 9 and Apple Watch Ultra 2 raises questions about the quality control measures employed by Apple in the production of its devices. Users expect a high level of reliability and performance from Apple products, especially considering their premium price points.

Furthermore, the lack of clarity regarding the cause of the issue and the timeline for a resolution may undermine consumer confidence in the Apple Watch lineup. Customers may hesitate to invest in these devices until assurances are provided regarding their reliability and stability.


As Apple continues its investigation into the touchscreen issues affecting certain models of the Apple Watch Series 9 and Apple Watch Ultra 2, users are advised to stay informed about any updates or developments from the company. While temporary solutions such as force restarting the device may alleviate the symptoms temporarily, a permanent fix is awaited to ensure the optimal performance and user experience of these wearable devices.

Related Articles:

    Comment ()